LIFE TIME WARRANTY
Pianos First honours a Lifetime Warranty on registered new Alex.Steinbach pianos. This is a unique benefit because other piano manufacturers generally only offer between 5-10 years warranty, which usually cannot be transferred.
Your authorised Alex.Steinbach dealer will present you with your personal Lifetime Warranty booklet at the time of purchase. Subject to the terms of the warranty, the Lifetime Warranty covers all manufacturing or material defects for the lifetime of the original purchaser.
On the rare occasion that a warranty problem does occur, Pianos First will cover the cost of repair, including the cost of all parts, freight of parts and labour. If the piano is irreparable Pianos First will provide a replacement piano.
To ensure that your Lifetime Warranty remains valid you will need to have the piano tuned by an Alex.Steinbach Preferred Piano Tuner/Technician at least once a year, and record any maintenance in the Lifetime Warranty booklet or by downloading additional tuning record sheets.
The PianoDisc™ component of your Lifestyle Piano has a five year non-transferable manufacturer’s warranty, and other accessories such as the netbook and the wireless control system, one year. If you experience a troubling or recurring problem, firstly speak with your piano technician and the store from whom you purchased the piano. If the store and technician deem it to be a warranty issue they should contact Pianos First on your behalf or you can call 1300 889 365.
Technical Assistance
For post-purchase technical assistance and music download support please contact the store from whom you purchased, or email info@pianos1st.com.au
System Requirements for iQ
All iQ pianos receive a complimentary installation service, complete with a netbook which wirelessly connects to the piano. Owners may elect to move the music libraries from this computer to their home computer, making it easier to download new songs and connect to internet streamed music sources. However, this choice is entirely up to each owner. Minimum requirements if you wish to set up iQ on your own home computer system are as follows:
Network
- Ethernet and/or 802.11b/g/n compatible wireless network Internet
- If internet radio and access to music services like Pandora and Rhapsody are required, you will need a fast broadband internet connection with high downloads
- Internet access is also needed to download the Squeezebox™ software and updates to the Controller software
Computer
- 733 MHz CPU or faster
- 256 MB RAM
- 80 MB hard drive space
Operating system
- Windows® Vista® / XP / 2000 / 7
- Mac® OS X, version 10.3 or higher
- Linux-based OS with Perl 5.8.3 installed or higher
Explanation of Terms
For those new to PianoDisc™, below is a brief explanation of the terminology.
PD/CD/OP-CD/OP Downloadable:
There are four PianoDisc™ software formats: OP Downloadable is the main one you should look for. This represents data that you can download using PianoDisc’s™ MusiConnect software to load your purchase onto a laptop, or burn a CD with your purchased music. (PD represents the 3.5” floppy disk not used in Australia; CD represents PianoDisc’s™ specially-formatted CDs for the Piano-CD system; OP-CD represents data disks for the Opus 7 system only)
Live/Orchestrated:
These recordings feature live accompaniment. From vocals or a single instrument to a full-symphony orchestra Acoustic:
These are piano-only recordings
Symphony:
These recordings feature synthesised accompaniment
Vocals:
Recordings that include vocal tracks
Other Compatible Music:
An alternative website that provides music for pianos fitted with PianoDisc™ is www.webonlypiano.com
