LIFETIME Warranty
Pianos First honours a Limited Lifetime Warranty on all new Alex.Steinbach pianos. This is unique in the music industry because other piano manufacturers generally only offer between 5-10 years warranty, and it usually cannot be transferred.
Your authorised Alex.Steinbach dealer will present you with a Limited Lifetime Warranty card at the time of purchase. Subject to the terms of the warranty, the Limited Lifetime Warranty covers all manufacturing or material defects for the lifetime of the original owner. On the rare occasion that a valid warranty problem occurs, Pianos First will cover the cost of repair, including the cost of all parts, freight of parts and labour. If the piano is irreparable Pianos First will provide a replacement piano.
To ensure that your Limited Lifetime Warranty remains valid you will need to have written proof your piano has been tuned at least once per calendar year. We have a "Tuning and Service Record" sheet available for download here.
WARRANTY for Second Hand Pianos
Should you decide to sell or pass your piano on to a new owner, there is a transferable warranty called the 10/75 Warranty. This covers manufacturing defects for ten years and the soundboard for seventy-five years from the original date of purchase. For example if your piano is 8 years old when you sell it, the new owners will receive 2 years cover for manufacturing defects and 67 years cover on the soundboard.
The transferable warranty only applies to Alex.Steinbach pianos that stay in Australia. Please contact Pianos First within fourteen days if there is a transfer of ownership.
WHAT if my piano has problems?
If you experience a problem, first speak with your Alex.Steinbach Preferred Piano Tuner/Technician or the authorised dealer from whom you purchased the instrument. They will be able to let you know whether it might be a warranty issue or not.
If they think it could be a warranty issue, you are required to complete a warranty claim form, available for download or from your authorised Alex.Steinbach dealer. The form must be completed and sent to Pianos First for your claim to be processed. It may be necessary for an Alex.Steinbach Preferred Piano Tuner/Technician to inspect the piano and provide us with a report during the claim process.
You will also be required to send written proof to Pianos First that your piano has been tuned at least once per calendar year. If you would like an Alex.Steinbach Preferred Tuner/Technician to perform your annual tuning, or require someone to assess a recurring problem in your piano, please fill in a Servicing Request Form or Contact us.
